Help Desk Technician in Colombia, Hybrid

‍Purpose:

To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction.

Key Responsibilities:

Equipment Management:

• Procuring, preparing, and maintaining equipment inventory.
• Coordinating equipment deployment, returns, repairs, and replacements.

System Deployment and Configuration:

• Installing and configuring hardware and software components.
• Performing initial setup, testing, and ensuring system readiness.

Technical Support:

• Addressing technical inquiries and resolving issues as the first point of contact.
• Escalating complex challenges to specialized teams when necessary.

System Monitoring and Maintenance:

• Monitoring system performance and ensuring infrastructure health.
• Conducting routine updates, troubleshooting, and backups to ensure data integrity.

Documentation and Knowledge Sharing:

• Developing and maintaining a knowledge base for troubleshooting and support.
• Creating user guides for equipment and software use.

Security and Compliance:

• Implementing and enforcing security policies to prevent unauthorized access.
• Monitoring and responding to potential security threats.

Continuous Improvement:

• Staying updated on emerging technologies and best practices.
• Engaging in training and certification opportunities to enhance skills.

Required Skills and Qualifications:

Technical Expertise:

• Proficient in Windows and macOS operating systems.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN).
• Experience with IT service management tools like Jira.
• Familiarity with Microsoft Office Suite and common business applications.

Soft Skills:

• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both verbal and written.
• A customer-focused mindset with a proactive approach to service.
• Ability to work both independently and within a collaborative team.

Language Proficiency:

• English: B2+ level or higher.

What We Offer:

• Global Collaboration: Engage with a diverse and supportive international team.
• Professional Growth: Access to opportunities for skill development and certification.
• Innovative Environment: Be part of a forward-thinking organization at the forefront of outstaffing.

If you’re ready to contribute your technical expertise and innovative mindset, we encourage you to apply and engage with our thriving team!