Customer Success Manager in Ukraine, Remote

👥 Where Client Success Meets Strategic Growth

🔎 Why Pharmbills?

At Pharmbills, we enable clients’ growth with highly trained, client-focused teams dedicated to performance excellence and exceptional service. Our Representatives form the foundation of our delivery, and Customer Success Managers (CSMs) drive outcomes by mentoring teams and partnering strategically with clients to maximize value. Join a process-driven, data-informed environment where your influence shapes account strategy, revenue growth, and long-term client success.

🎯 What’s This Opportunity About?

As a Customer Success Manager, you will own client satisfaction and account health for assigned clients, lead onboarding and growth initiatives, and act as the highest escalation level within those partnerships. You’ll combine relationship management, people leadership, and data-driven insight to ensure clients achieve measurable outcomes and that teams deliver consistently excellent results.

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🔥 What’s in It for You?

✅ 24 business days of paid time off per year

✅ Educational budget for professional development

✅ Direct collaboration with Pharmbills’ leadership and influence on business strategy

✅ Opportunity to mentor and develop other professionals and shape client success

✅ Join a diverse, talented, and supportive team that values innovation and excellence

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👤 What You’ll Be Responsible For

✔️ Own and drive client satisfaction across assigned partnerships — act as the primary escalation point

✔️ Serve as a trusted advisor: align services with client objectives and long-term plans

✔️ Lead onboarding for new clients to ensure a smooth transition into operations

✔️ Identify and execute upsell and cross-sell opportunities to expand account revenue

✔️ Create and maintain client strategies with clear goals, success metrics, and improvement plans

✔️ Conduct regular account health audits; provide data-driven insights, reports, and recommendations

✔️ Coordinate cross-functional initiatives with Delivery, HR, Recruitment, Finance, and Operations to ensure seamless execution

✔️ Mentor and develop assigned team members through coaching, feedback, and performance guidance

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📚 What You Bring to the Table

✅ 2+ years in client-facing roles, account management, or international sales

✅ 3+ years in team leadership or performance management

✅ Bachelor’s degree in a relevant field

✅ Fluency in English (verbal and written)

✅ Strong analytical, organizational, and problem-solving skills

✅ High emotional intelligence and ability to navigate complex interpersonal dynamics

✅ Proficiency with Microsoft Office Suite and G-Suite; quick to adopt new tools

✅ Preferred: experience in interviewing, project management, and data analysis; Bogotá location a plus

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💡 Key Competencies

Curious — seeks to understand the “why” behind processes and decisions

Action-Oriented — moves quickly, makes confident decisions, and adapts to change

Excellent Communicator — clear, concise, and an active listener

Conscientious — takes ownership, acts with integrity, and honors commitments

Calm Under Pressure — remains focused in demanding situations

Driven — motivated to achieve results and inspire others

🖥️ Environment & Setup

This role supports remote collaboration across time zones with occasional overlap required for client meetings. Reliable internet access and a distraction-free environment are required.

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📩 Ready to shape client outcomes and lead high-performing teams?

Apply today and help Pharmbills deliver measurable success across global partnerships.